Do you have a retail outlet?
Yes. We have a store in Albuquerque, New Mexico in the heart of the beautiful Southwest where our customers shop the vitamin aisles and enjoy courteous service from our knowledgeable staff.
Do you have a catalog?
Our online catalog is current and contains more than 3000 products. You may request a printed catalog be mailed to you.
If you do not see what you are looking for, call us toll-free: 1-800-334-9310.
How Should I Care for My Vitamins?
Dietary supplements generally have a 2-3 year shelf life. Vitamins and herbs should be stored in a cool dry place. Do not refrigerate because the moisture will speed deterioration of your supplements. Probiotics (acidophilus and other friendly organisms) may require refrigeration. Read product labels for guidance. The same applies to some oils such as flax seed oil.
May I order online without creating an account?
Yes you may. However, see advantages of creating an account below.
Advantages to creating an account
- The computer will remember your address information each time you come back. The forms will be filled out automatically for your convenience.
- The Vitamin Trader does not share our customer information with any third parties. We value your privacy.
Security - Is my credit card safe?
Security of your order information is of the highest priority at The Vitamin Trader. We use Secure Sockets Layer (SSL) the Internet's strongest security technology which encrypts your order information preventing interception. The information is then decoded on our secure server. You can verify the security of your connection by checking the lower lefthand corner of your browser window. You will see either a closed lock or an unbroken key. We are confident that online ordering is totally secure. However, we are happy to accept your credit details by phone or fax, if you prefer.
What are your shipping options?
View our shipping options from any page of our website.
What is the Frequent Buyer Program?
A detailed explanation can be accessed from any page. Click on the link: Frequent Buyer Program.
May I redeem Frequent Buyer points on the website?
Since our web system is separate from the invoicing system, we must apply the earned credit to your invoice. Please e-mail us at service@vitamintrader.com or phone us to inquire about the status of your earned points. Points will be applied according to the details of the Frequent Buyer Program.
Can I save more by purchasing a case quantity of a product?
Yes, we offer an additional 10% discount on cases of 12. Case discounts are not available for sale items. We will hold orders until the full case can be shipped, unless you choose to pay an additional shipping charge for a partial case shipment. A flat fee is charged for shipping to a UPS address in the continental USA, which translates into additional savings.
If the item is a heavy item (marked with an * in the catalog, additional shipping charges may apply.
How do I contact Customer Support?
Click on the Contact Us button at the bottom of any page to send us an e-mail.
Customer service can be reached by telephone M-F 10:00 A.M. to 6:00 P.M. Toll Free 800-334-9310.
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