Vitamin Trader - Healthy Discounts on Quality Vitamins

Do you have a catalog?
We do not print a paper catalog.  Our online catalog is current and contains thousands of products.

Is all the information on your website current and accurate?
Although we make every effort to be accurate and current with product information, occasionally product details may need updating. Not all manufacturers notify us immediately of label changes. We quickly update our website once aware of needed changes. Contact us if you have any questions on the products we carry. We will make every effort to provide you with current information and are happy to refer you to the manufacturer. 

How Should I Care for My Vitamins?
Dietary supplements generally have a 2-3 year shelf life. Vitamins and herbs should be stored in a cool dry place. Do not refrigerate because the moisture will speed deterioration of your supplements. Probiotics (acidophilus and other friendly organisms) may require refrigeration. Read product labels for guidance. The same applies to some oils such as flax seed oil.

Is it necessary to create an account to place an order?
Yes, our shopping cart software programing requires that you login

Advantages to creating an account

1. The computer will remember your address information each time you come back. The forms will be filled out automatically for your convenience.
2. The Vitamin Trader does not share our customer information with any third parties. We do not share, rent or sell our customer information. We value your privacy.
3. You can manage your account, create multiple ship-to addresses, and view all your order history. 

Security - Is my credit card safe?
Security of your order information is of the highest priority at The Vitamin Trader. We use Secure Sockets Layer (SSL) the Internet's strongest security technology which encrypts your order information preventing interception. The information is then decoded on our secure server. Look for two security icons: the “s” after the “http” in the address line, and the lock in the menu bar or bottom status bar of your browser. We are confident that online ordering is totally secure and have never had a security breach on our website. However, we are happy to accept your credit details by phone or fax, if you prefer.

What are your shipping options?
View our shipping options from any page of our website.

Can I return the products I ordered?
Yes but you will have to call or write to us for an authorization. Generally products purchased within the last 30 days are returnable. Items must be unopened. Items that are not returnable include: special order items, opened merchandise, books, refrigerated items such as probiotics, hair color, and cosmetics.

If breakage occurs, please save the broken item, box and packaging material (for inspection by the carrier) and call the Vitamin Trader immediately.

Returned case quantity orders are subject to a restocking fee. 

Can I save more by purchasing a case quantity of a product?
Yes, we offer an additional 10% discount on cases of 12. Case discounts are not available for sale items. We will hold orders until the full case can be shipped, unless you choose to pay an additional shipping charge for a partial case shipment. A flat fee is charged for shipping to a UPS address in the continental USA, which translates into additional savings. If the item is a heavy item (marked with an * in the catalog, additional shipping charges may apply.

International Orders 

For first time international customers only: For your (and our) protection, we need to make sure that the credit card number you’re sending us really is yours to use. If your order subtotal is $75.00 or more we will need to verify your credit card information.

Unfortunately, there is no system in place to electronically verify international credit cards. So please email or fax us a copy of the first page of your latest credit card billing statement. We’re really not interested in learning how you spend your money, so you can black out your purchase history if you’d like. Just make sure that the bank’s logo, address and your name and address along with the last four digits of your credit card are showing.

We only ask you to do this for first orders over $75.00 and as this is just for verification purposes, we destroy the information once we have processed it. We appreciate that you’re ordering from us and we want to make sure that this process is as painless as possible while still ensuring that all the information you are sending us is correct. Thanks.


International returns policy: If an order is returned to us because of restricted or banned products or an incorrect address, you’ll be refunded the total amount of the products ordered, less a 20% re-stocking fee. Shipping charges will not be refunded. Please check with your customs before ordering, as there may be import restrictions for your country.

Import taxes: If you have to pay import duties or taxes, you will be billed directly by your customs for them. Please note that we declare the full value (less shipping) of the order on the shipping label and documents.
 

How do I contact Customer Support?
Click on the Contact Us button at the bottom of any page to send us an e-mail.

Customer service can be reached by telephone M-F 10:00 A.M. to 6:00 P.M (Mountain Time). Toll Free 800-334-9310.